Senior Customer Service Officer II
Progress Uteme
Newton virtual desktop offers a fast and reliable workspace from anywhere. A truly powerful tool where your data and applications are secured in a private location in the prestigious Telehouse data centre in London.
+234-814-845-6683
+234-806-722-0749
+234-806-722-0749
Contact@victoryhandsmpcs.com
Suite 29 Rainoil Plaza Opp. House of Assembly, Asaba, Delta State.
Experience & Skill
A hosted desktop solution allows for the delivery of a consistent and scalable IT experience for all users in an organisation.
Qualification & Experience
Provided and implemented various programs, including gender and cultural diversity and staff engagement. Introduced a sound and effective reporting system to improve operational quality.
Set performance benchmarks and goals for customer service, cost control, and revenue performance.
Developed ways to achieve performance and profit goals in collaboration with team members. Created innovative ways to simplify and modernize procedures to increase profitability. In response to feedback from the staff
Kept track of monthly budgets and profit and loss reports to consistently achieve the company’s financial goals.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively