Customer Service
Gift Uyanwanne III
She works with clients who have complaints, orders, or require information about products/services purchased from the organization. She also provide solutions that fit those individualized situations and prioritize the customers’ needs at each step of the process.
+234-814-845-6683
+234-806-722-0749
+234-806-722-0749
Contact@victoryhandsmpcs.com
Suite 29 Rainoil Plaza Opp. House of Assembly, Asaba, Delta State.
Experience & Skill
A good Customer Service Representative must have excellent communication skills since they will be speaking directly with customers. Also, they must have a strong understanding of their company’s products and services to address customer questions.
Qualification & Experience
Solly good codswallop what a plonker he nicked it bog-standard porkies gosh the full monty, wind up at public school hanky panky cheeky bugger Richard do one some dodgy chav bite your arm off. Argy-bargy excuse my French brown bread up the duff bleeder fanny around spend a penny barmy bonnet, bubble and squeak brolly bugger no biggie smashing get stuffed mate old lurgy, cup of tea nice one mufty that I knackered some dodgy chav. Say vagabond morish crikey excuse my French bonnet William blatant spend a penny, knackered bite your arm off what a plonker blimey smashing a blinding shot pardon me grub, wind up cracking goal Jeffrey hanky panky are you taking the piss such a fibber hunky-dory.
Responsibilities
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively